Frequently Asked Questions.

It starts with your idea. Share what you're picturing through our quote form, email, or Instagram DM. We'll follow up with questions if needed, then send you a free digital proof to approve before we make anything.

Once you approve the proof, we get to work. Most orders are completed within [X–X business days], and we'll keep you updated the whole way.

[Example] Standard orders take about [5–7 business days] from proof approval to completion. Rush orders may be available for an added fee, just let us know your deadline.

[Example] Yes. Rush turnaround is available for an additional [$XX] fee, subject to our current order volume. Message us with your date and we'll let you know if we can make it happen.

[Example] Once you've approved your proof, we begin production right away, so changes may not be possible. If you catch something before approving, just reply to your proof email and we'll update it at no extra charge.

[Example] We accept all major credit and debit cards and [Venmo / PayPal / etc.] through our secure checkout. A deposit may be required for larger or bulk orders.

We work on wood, metal, glass, acrylic, leather, slate and more. If you have something else in mind, ask. If it can be customized, we'll find a way.

Absolutely. Send us your logo, artwork, or photo in the highest resolution you have (vector files like SVG or AI work best) and we'll prep it. You'll always see a proof first.

Yes. We work with local businesses, wedding parties, and corporate clients on bulk orders, often at a discounted rate. Reach out with your quantity and timeline for a custom quote.

Every custom order includes a free digital proof for your approval. Nothing goes into production until you say go.

[Example] Yes, local pickup is available in Morgantown, WV at no extra cost. We'll email you when your order is ready.

[Example] We ship anywhere in the continental U.S. Shipping is calculated based on size and destination. Reach out for international shipping.

[Example] Shipping starts at [$X.XX] and varies by item size and weight. You'll see the exact cost before completing your order.

[Example] Wood items: hand-wash only and treat occasionally with food-safe mineral oil. Avoid the dishwasher and prolonged soaking.

Metal and glass: hand-wash with mild soap. Leather: keep away from prolonged moisture and condition occasionally.

[Example] Because every item is made-to-order and personalized, we can't accept returns unless there was an error on our part. If something arrives damaged or incorrect, contact us within [X days] and we'll make it right.

[Example] Please double-check names, dates, and spelling before approving your proof. That's your last chance to catch anything. We review every order, but we can't guarantee catching a typo in personal details.